Person-centred care stresses the significance of client-clinician relationship, facilitating important interactions among all stakeholders in the healthcare system. Thus, patient-centred care is vital to individuals with intellectual disabilities (Shady et al., 2022). Rebecca and her son's experiences at the health facility illustrate the inequities encountered by individuals with intellectual disabilities. One of the challenges Ryan and his mother faced when accessing care services was communication. According to Shady et al. (2022), patients with intellectual disabilities struggle with effective communication, which leads to misunderstandings, misdiagnoses, and inadequate care. Healthcare providers may not be trained in adapting their communication styles to accommodate these individuals' needs, resulting in sub-optimal care. For instance, at the health facility, Ryan experienced a seizure, which required specialized care and management. He was wheeled away leaving his mother without any updates about his condition. Also, lack of provider training is a major challenge facing people with intellectual disabilities. Healthcare workers may lack proper training and awareness about the specific needs of individuals with intellectual disabilities. This knowledge gap may lead to discomfort and misunderstanding, contributing to a cycle of inadequate care. Stigma, bias and negative stereotyping surrounding people with intellectual disabilities influence healthcare providers' decision-making and attitudes. Eventually, this results in neglect, under-treatment, or even dismissing patients' concerns, exacerbating their health issues. Ryan and Rebecca's experiences reflect stigma and bias that people with intellectual disabilities encounter